Contact us
Purrtastic Presents is a small independent shop, so your message goes straight to Nicola – not a call centre.
Email us
The quickest way to reach us. Tell us your order number and what you need.
nicola@purrtasticpresents.comBefore you email
Order or refund query
Pop your order number in the email and tell us what's wrong. If an item arrived faulty or damaged, add a photo of it so we can sort it out quickly.
Sizing or delivery question
Our t-shirts and hoodies are made to order, so the size guides on each product page are worth a look before you order. Delivery times and carriers are in our shipping policy.
Not sure what to buy
Describe the cat lover you're buying for and our free AI gift finder picks matching gifts from the shop – no sign-up needed.
Already ordered?
We'd love to hear how it went. Reviews help other cat lovers find us, and every one is read.
Leave a review on TrustpilotPolicies
- Shipping Policy – carriers, tracking and customs.
- Returns Policy – what we can and can't refund.
- Privacy Policy – how we handle your details.